Admin FAQs

Question: There is no way to delete a user from the administration screen. If a staff member leaves the program, how do I ensure that they do not have access to the system?

 

Answer: The system keeps all user accounts in the database for historical purposes. Although you cannot remove the user account, as an Administrator, you can edit the user's profile and set the account's status to inactive. Inactive users will not be able to log onto the system.

 

Question: I don't like the username assigned to me. Can I change it?

 

Answer: Yes. Edit your profile by typing your new username in the Username field and clicking on Update to save the change. Administrator accounts can always edit their own or any other user's username in the same manner.